Message from the Hospital Director

General Managers Message

No-one chooses to be unwell but if you need hospital treatment, we hope that you would choose the Duchy hospital based on its reputation for excellent clinical outcomes, its facilities and its friendly nature. We are your local hospital in the heart of your community.

Our healthcare business has been built up over 30+ years of service provided by our experienced and qualified teams of doctors, nurses, healthcare professionals and managers. We also utilise the best practice ideas from our 35 sister facilities that are operated by Ramsay Health Care in the UK.

As well as expert medical care we aim to provide superior facilities over and above those that you would find in any other local hospital. For example, most of our food is freshly prepared on the premises using local suppliers for meat, fruit and vegetables. We offer access to hot and cold drinks in our reception areas for our outpatient visitors and guests.

All of our rooms have en-suite facilities as standard.

We continually work with our infection control officer to minimise infection risk and maintain our excellent low rates of infection.

We ensure all our staff are appropriately trained and receive regular updates in order to provide an excellent holistic clinical service based on current research. Your treatment will be Consultant led, and you will be treated by the same consultant throughout your treatment pathway. We reward our Consultants with Practice Privileges on completion of a robust application and checking process.

Communication is very important to us, and we ensure at the Duchy Hospital that we keep you fully informed throughout your visit. We are very keen to receive feedback, please do not hesitate to speak to a member of staff during your stay.

It is because we care, that we are proud to say that 99.4% of our patients would recommend us.

Louise Rowbotham - Hospital Director

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