Patient Feedback

Patient Feedback

We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.

  • Would highly recommend The Duchy and it,s staff.

    star rating

    Duchy Hospital

    Sunday, 3 March 2024
  • Found the service to be very good, friendly and helpful staff who provided an excellent service. Difficult to find a parking space at times.

    star rating

    Duchy Hospital

    Sunday, 3 March 2024
  • Very good place

    star rating

    Duchy Hospital

    Thursday, 29 February 2024
  • The Duchy is a pleasant environment to visit when under stress for surgery. Private, clean and patient care superb. Easy parking.

    star rating

    Duchy Hospital

    Thursday, 15 February 2024
  • I had an operation here yesterday, which went very well, thanks to the great care and treatment from the staff, all of whom were very caring and professional. However, I had a query about my aftercare and trying to navigate the automated telephone system proved impossible. These systems are now ubiquitous, and they neither save time nor are they more efficient, they just save money for the company. Not everybody has the time to listen to a disembodied voice telling them how important their call is to them, which obviously it isn't. I gave up in the end and consulted Dr. Google. Just to emphasize once again, this is not the fault of the staff, who were superb.

    star rating

    Duchy Hospital

    Wednesday, 14 February 2024
  • Had a Total Knee Replacement and I cannot recommend this hospital highly enough. My treatment was faultless. Everyone from my extremely talented Consultant, Anaesthetist, nursing staff, physio, radiologists, porters and catering staff were superb. So professional, friendly and caring. I'm only two days post op but couldn't wait to sing the praises of this establishment. I was in my own room, with my own bathroom and TV. Staff were constantly monitoring all their patients and you certainly felt well looked after. Follow up all in place with physio classes booked. Could not fault any part of my treatment - true Professionaks!

    star rating

    Duchy Hospital

    Friday, 26 January 2024
  • Excellent facility where all staff provide excellent care and it was refreshing to see everyone taking such pride in their work. It is clear to see that The Duchy hospital's staff are pleased to be working within that environment and are outwardly happy in their work. Many thanks to all staff

    star rating

    Duchy Hospital

    Wednesday, 24 January 2024
  • I cannot fault the receptionist, the nurses, the anaesthetist and his team, the after op team in the recovery room, the physiotherapists, the cleaners, the caterers and all the staff. Everyone was friendly, alert, extremely competent, cheerful and really keen to help with pain and recovery and independence and restoring self belief after the op. I loved how they help with the feeling of normality and safety. I felt really welcomed, cared for and I felt that everyone knew exactly what they were doing. The deep cleaning of cubicles was very, very impressive too. Well done, Duchy Hospital and thank you all for your help. I really appreciate all that you have done for me. PS - really, really sorry about the poor I had to give on the wait time. I do not see this as your fault, at all. I appreciate the pandemic causing delays, the growing elderly population needing operations, I support the strikes and the need for better wages for NHS staff. Also, I fully appreciate that the The Duchy actually helped to reduce my wait time - as I had been scheduled for St Michael's in Hayle. I have been living with arthritis for 3 years which has felt like such a long time. The pandemic affected the face to face appointments and delays occurred as phone calls had to suffice at the time! From diagnosis to operation was actually two years. Two years seems a long time, when an acquaintance of mine in the Netherlands waited 4 months between diagnosis and the op. Living with arthritis really affected my ability to walk and to work and a decrease of earnings has been a problem. Anyway, I do thank you all for everything. The wait time problem has affected many, and not just me, and I know you are all doing everything in your power to help as many people as possible - you have my utmost respect. Thank you, all, so much.

    star rating
    Duchy Hospital Thursday, 4 January 2024
  • The Duchy had a relaxed atmosphere. Staff were friendly and caring while promoting independence after hip replacement surgery.

    star rating

    Duchy Hospital

    Wednesday, 3 January 2024
  • My experience at Duchy has been excellent in all respects.

    star rating

    Duchy Hospital

    Thursday, 30 November 2023
  • I spent three nights in the Duchy Hospital, Truro having replacement hip surgery, and I have to say that my experience was made as comfortable as possible in a caring and friendly, but always professional environment. I really could not fault any of the staff I came into contact with and as for my surgeon - amazing! He was so reassuring pre-op, taking time to answer all my questions and worries (which proved to be completely unfounded!), and post-op , a superb result. The menu was excellent, varied and extensive (sadly I was unable to take full advantage of it!) And as for the physiotherapists, all so helpful and patient, plus weekly checks on my progress once I returned home.

    star rating

    Duchy Hospital

    Wednesday, 8 November 2023
  • Wanted to share my experience as a patient at the Duchy hospital . Firstly I want to thank Mr Gavin Bartlett Consultant Orthopaedic Surgeon for doing amazing job replacing my hip , Mr Bartlett explained everything to me and I most definitely felt like I was in safe hands . Mr Bartlett your a first class surgeon 😃 Would like to thank Ruth anaesthetist for taking great care of me , Ruth spent time listening to my concerns and made me feel at ease . Also big thank you to the theatre team for making my experience stress free your all amazing. Big thank you to the wonderful nursing team omg what can I say , you all amazing . Big shout out to nurse Wendy your amazing , nothing was to much trouble, you are kind , caring , confident all round fabulous nurse thank you wendy for looking after me 😃. I want thank the amazing catering staff omg the food is fantastic top notch it’s as good as any restaurant 😃. My experience has been first class and would like to thank everyone who took care of me . I would recommend the duchy hospital 100% you all amazing 🤩

    star rating
    Duchy Hospital Tuesday, 31 October 2023
  • I would recommend the Duchy hospital. I had excellent care for my varicose veins from Mr Windhaber. He is an excellent doctor. He was kind, caring as very thorough and exceeded all my expectations. All other staff including nurses and receptionists were efficient and pleasant, kind and caring. Well done Duchy hospital for your excellent service.

    star rating

    Duchy Hospital

    Thursday, 27 July 2023

Leave your Feedback

If you would like to leave feedback regarding your care at a Ramsay Health Care facility please follow one of the links below to submit your feedback